My account & My sessions
How can I book on Wecasa?How do I order? - Book - Book for the same day - Track my booking - Make a request - Counter-proposal
How are Wecasa's prices set up?How much does it cost?
Can I pay for bookings by cash or cheque?
I have pets. How do I indicate this when booking?Indicate the presence of pets
My shopping cart shows 0€, what's wrong?Your bank sends you a confirmation for an amount of 0€
My address is not recognized, what can I do?My address is not recognized
How do I use my promotional code?Use promo code - Use referral code
I've received an email saying that the payment for my booking didn't go through. What should I do?
How do I tip my pro?Can I leave a tip? - Tips
How do I rate my pro and leave a review?
Can I get an invoice for my booking?I want my invoice - Where can I view my invoice?
How do I modify my booking?Modify my order - Modify the duration - My modification request has been refused
How do I cancel my booking?Delete a recurrence - Cancel an appointment
Why has my account been debited before my appointment has taken place?My bank statement shows a debit - I see a debit - My session has not yet taken place
What do I do if I'm not satisfied with my appointment?
What do I do if my pro is late or hasn't turned up?
Wecasa Insurance - How to claim
Wecasa Security policy