Contents :
1) How do I make a booking?
Booking requests can be made online directly from our application or website. All you have to do is fill in our booking form, giving your address, the services you require and your availability for the appointment.
🧹 For cleaning sessions, you'll also need to choose between one-off or regular appointment. And don't forget to ask for the "supply of product" option, if required, and to indicate the presence of pets by ticking the appropriate tabs.
At the end of this stage, you'll be able to see a summary of your request with the services selected and, of course, the total cost of your booking!
It is also at this stage that you will be able to add your promotional code, your location details (below your address) and various comments, under the choice of times (including your expectations and recommendations for the appointment).
Easy, isn't it?
✅ The Wecasa household service is non-binding, even if you choose regular services.
🚨 At Wecasa, you must book at least 2 hours before the start time of the requested appointment!
💡 Do not hesitate to indicate several dates and time slots on which you are available, this will allow us to optimise our chances of finding a speaker.
💳 At the time of booking, we will issue a pre-authorised bank transfer, not a direct debit.
2) What happens after I register my booking?
Confirmation of your request:
Once we have received your booking request, you will receive a confirmation email as well as a notification via the app or a text message (if you have not downloaded our app).
🚨 This message concerns the successful registration of your booking request, but is not (yet) an appointment confirmation.
Sending your order to qualified professionals:
Now it's our turn to work! We contact our professionals in your area to check their availability. Your request is then indicated as "send" in your application and customer area.
🌟 You can order your appointment within 2 hours, just long enough for us to contact our partner professionals to check their availability. But watch out: we can't guarantee that there'll be professionals available for short-notice appointments.
Confirmed order, counter-proposal or cancellation:
As soon as a Wecasa professional confirms that they can carry out your session, we send you an e-mail and a text message confirming the appointment. Your booking is then indicated as "confirmed" in your application and customer area.
Once your booking has been accepted by a pro, if you wish to contact them, you can do so from there too.
If, however, some of the professionals we contact are not available on the days and/or at the times you request, they can send you alternative time slots (counter-proposals), which you are of course free to accept or refuse.
Finally, if unfortunately we are unable to accommodate your booking for an appointment, we will inform you as soon as possible. Your order will then be automatically cancelled, of course, without any charge to your credit card.
🚨 At the time of booking, we carry out a bank pre-authorisation and not a direct debit. At Wecasa, no payment is made before the session.
Payment and follow-up:
Payment for your service will take place the day after your appointment, and you will be able to retrieve the invoice three days after it has been completed, which you can download free of charge from your customer area.
🌟 You can track your order at any time from your customer area.
🚨 Watch out! We can't take bookings by phone; to book with us, you'll need to use either our site or our app.
3) How can I track the progress of my booking?
Once your order has been registered, we contact our partner professionals in your area to check their availability. Your request is then indicated as "forwarded" in your application and customer area.
As soon as a Wecasa professional confirms that they are able to carry out your session, we send you an e-mail and a text message confirming the appointment. The status of your booking then changes to "confirmed".
Once your request has been accepted by a pro, if you wish to contact him or her, you can do so from there too.
On the day, your professional will arrive at the address you have specified with all his equipment to carry out your service.
If, however, some of the professionals we contact are not available on the days and/or at the times you have requested, they can send you alternative time slots (counter-proposals), which you are of course free to accept or refuse!
Finally, if unfortunately we are unable to accommodate your request for an appointment, we will inform you as soon as possible. Your order will then be automatically cancelled, of course, without any charge to your credit card.
🚨 At the time of booking, we carry out a bank pre-authorisation and not a direct debit. At Wecasa, no payment is made before the appointment.
4) Questions
I have a very specific request. How can I specify it?
Would you like to specify your request at the time of booking? In this case, when you fill in our booking form, you can add this information in the box provided for this purpose on your booking summary page from our application (step before entering payment information).
Your appointment has already been confirmed with a Wecasa pro and you would like to send them some information? Go to your application or customer area and select the service in question. You'll then find a dialogue interface with your professional.
Why have I received a proposal for an alternative time slot?
When we receive your request, we contact the Wecasa professionals in your area to check their availability for the time(s) you have requested.
However, it sometimes happens that certain professionals are not available for these times. In this case, they may send you counter-proposals, i.e. alternative times to those you have requested. This may be on a different day or at a different time, or both.
You are of course free to accept or refuse these proposals from your app or customer area!
If you accept a counter-proposal, your appointment will be confirmed for that time. If you refuse, we will continue our search and get back to you to confirm whether your appointment is possible or not.
🚨 If you do not wish to receive counter-proposals, you will have the option of requesting not to receive any more, once you have received the first counter-proposal.
Can I book for the same day?
At Wecasa, you must book at least 2 hours before the start time of the requested appointment!
When we receive your request, we contact our partners to check their availability and quickly confirm your appointment or not.
If none of the Wecasa professionals are able to accept your request for an appointment, or if none of the counter-proposals received are suitable for you, your booking will then be automatically cancelled and, of course, no payment will be made.
🚨 At the time of booking, we carry out a bank pre-authorisation and not a direct debit. At Wecasa, no payment is made before the session.