Wecasa

How to sign up, the benefits, how to manage your subscription, information on billing, etc.

Here's everything you need to know about the Wecasa Club

Lucile

Pierre

Richard

Client

Rayan Matar

My account & My sessions

How do I order? - Book - Book for the same day - Track my booking - Make a request - Counter-proposal

How can I book on Wecasa?

How are Wecasa's prices set up?

I don't want to pay in advance, what should I do?

Can I pay for bookings by cash or cheque?

I have pets. How do I indicate this when booking?

Your bank sends you a confirmation for an amount of 0€

My shopping cart shows 0€, what's wrong?

My address is not recognized, what can I do?

How do I use my promotional code?

I've received an email saying that the payment for my booking didn't go through. What should I do?

How do I tip my pro?

How do I rate my pro and leave a review?

I want my invoice - Where can I view my invoice?

Can I get an invoice for my booking?

Book a session

How to change my profile information - Change my contact details

How can I modify my profile information?

Forgotten my password : how to reset it

Unsubscribe - Delete my account - Delete my contact information

How do I unsubscribe?

Manage my profile

Modify my order - Modify the duration - My modification request has been refused

How do I modify my booking?

Delete a recurrence - Cancel an appointment

How do I cancel my booking?

My bank statement shows a debit - I see a debit - My session has not yet taken place

Why has my account been debited before my appointment has taken place?

What do I do if I'm not satisfied with my appointment?

What do I do if my pro is late or hasn't turned up?

Wecasa Insurance - How to claim

Mélissa Faure

Session problems

Wecasa services

What isn't included in Wecasa cleaning services?

Let's bring domestic cleaning into the digital age

Let's dust off domestic cleaning

Regular cleaning - Displaying appointments - I only see 4 appointments - Cancel - Modify

Regular cleaning at Wecasa

What is the price of a Wecasa home cleaning service?

How to prepare my session - Products and equipment - Initial cleaning

How do I prepare for my cleaning appointment?

Do I have to be present for the session? - Can I give my keys to my pro?

Can I leave a set of keys with my cleaner?

Will my cleaning pro come if it's a bank holiday?

Replacing my pro during his absence - My pro is unavailable

I've set up regular cleaning sessions, but my pro will be unavailable on certain dates. What can I do?

How do I change my professional?

I want to pause my regular cleaning - Absence / Holidays

How do I give instructions to my household help when I'm away? - The check list

The standard cleaning check list

My cleaning session

Preparing my hairdressing service - Where should I set up? - Do I need to wash my hair?

How do I prepare for my at-home hair appointment?

How do I prepare for my at-home massage?

Can I book a double massage with two pros on Wecasa?

Preparing my beauty appointment - I've booked a manicure - Pedicure - Waxing - Where should I set up?

How do I prepare for my at-home beauty treatment?

Can I book a trial wedding?

What brands do Wecasa professionals work with?

I'm pregnant. Can I have a Wecasa service?

My wellness session

Who are the Wecasa pros and how are they selected?

Contact my pro - How do I send a message to my pro?

How do I contact my pro?

Choice of professional - Professional selection - Wecasa algorithm - Ethics

Can I choose my pro on Wecasa?

Can I book with the same pro as last time?

Wecasa professionals

www.wecasa.fr

Le MAG FR

Avis Wecasa

www.wecasa.co.uk

The UK MAG

Wecasa reviews

Find answers and get help from Intercom Support and Community Experts

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