If the scheduled start of your appointment has passed and your professional still hasn't arrived, you can go to 'My Appointments' in your customer area, find the booking in question, and tap or click the 'Professional is late' button. When you do this, we'll get in touch with your professional and ask them to get in touch with you immediately.
Please note that the 'Professional is late' button will only appear five minutes after the start of the appointment.
You can also send messages to your professional via the in-app chat interface.