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What do I do if I'm not satisfied with my appointment?
What do I do if I'm not satisfied with my appointment?
Pierre avatar
Written by Pierre
Updated over 6 months ago

We take pride in the quality of the services we provide and the satisfaction of our clients! We read all of the feedback we receive carefully, because it allows us and our professionals to improve our services and maintain our high standards of quality.

If your Wecasa booking didn't leave you feeling completely satisfied, we apologise sincerely, and invite you to get in touch with us about what you feel went wrong, by responding to the satisfaction survey we send after each appointment.

Our quality team will get in touch with you, as well as with your professional, to understand what happened, come to a satisfactory resolution, and make sure that your feedback has been taken onboard.

❗️Please note that an appointment that has been honoured by your professional cannot give rise to a refund.

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