Sometimes, your bank might reject payments you make for a Wecasa service. If this is the case, we'll send you an email to let you know.

You can resolve the situation by linking a new bank card to your Wecasa account in your customer area. Once your payment information has been updated, the payment will be remade automatically.

If you have repeating cleaning bookings, please send an email to hello@wecasa.co.uk and let us know that you've changed your payment information, so that we can charge future bookings to your new card.

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