Has your Wecasa professional informed you that he is unavailable for one or more of your appointments? What can you do to find a replacement during his absence? We tell you everything here! 👇
Is your pro unavailable for a while? There's nothing to stop you replacing him during his absence!
📌 If your pro informs you that he's unavailable to carry out some of your appointments, he must cancel the appointments concerned. This in particular, so that you're not wrongly billed!
💡 Following your pro's cancellation, you'll receive an email and a notification (if you've downloaded the Wecasa app) to alert you to the situation. You will then have the opportunity to launch the search to find a replacement.
If your pro has canceled all your upcoming appointments and you'd like to find a new one? You can click on 'find me a household helper'.
If your professional has cancelled some of your scheduled appointments, but not all of them. If you'd like to replace him on these dates only, click on 'find me a household helper'.
🚨 If you opt for regular sessions, you'll need to remember to cancel the appointments when your usual pro returns to avoid duplicate sessions!
If in doubt, don't hesitate to contact us via the Casacenter (customer service) so that we can help you organize your appointments!