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My client has cancelled his appointment / cancellation fees
My client has cancelled his appointment / cancellation fees
Hugo Wroblewski avatar
Written by Hugo Wroblewski
Updated over a week ago

Your customer can cancel their appointment.

🚨 Please note: cancellation is free up to 8 hours before your session. Within 8 hours of the appointment, cancellation fees may be charged to compensate your pro:

  • Between 8 and 4 hours before: fixed cancellation fee of £10.

  • Between 4 and 2 hours before: fixed cancellation fee of £20 up to a maximum of 50% of the total price of the session.

  • Between 2 hours before and the time of the session: fixed cancellation fee of £30 up to a maximum of 80% of the total price of the session.

  • Cancellation after the time of the scheduled meeting, or in the event of absence 30 minutes after the time of the appointment: 100% of the amount initially planned up to a maximum of £40.

This fee is intended to compensate you for any travel or loss of earnings incurred as a result of cancellation.

In certain situations, you may wish to 'offer' the cancellation fee, for example in the case of force majeure: childbirth, death, accident... or simply because the customer is loyal!

To cancel or reduce your customer's cancellation charges, go directly into the appointment on the App.

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