Can I choose my pro on Wecasa?

Choice of professional - Professional selection - Wecasa algorithm - Ethics

Pierre avatar
Written by Pierre
Updated over a week ago


Our promise: to save you time by bringing dedicated and talented professionals that best suit your needs directly to you.

Whether it be for cleaning, hair, beauty, or massage, our job at Wecasa is to pick the perfect pro for you. As experts in the field, we guarantee that your satisfaction will be higher from our pick than if you'd chosen yourself.

With over 50,000 verified reviews, and an average rating of 4.9/5, we're certain that the choice that we make is the right one for our clients. And most importantly: you will always be connected to a talented, vetted professional. Why?

  • Our founding principle is that we only offer to our clients what we'd recommend to our friends and family—which means we make sure that you always receive the highest possible standard of service.

  • All of the pros that work with Wecasa are self-employed and qualified, and are interviewed by our team before they begin working with clients.

  • We pay careful attention to the quality of service our pros provide, and if we find that they aren't complying with our standards, we put an end to our partnership.

1. How can I choose the right pro at the right time?

For at-home services, it's hard to say what 'the right time' is. All of our pros operate in different geographical areas, with different schedules, and with different numbers of clients—as a result, it's hard to know in advance when pros will be available.

This is why, when you book with Wecasa, each pro in your proximity is free to accept or turn down your proposal. This total freedom is what keeps pros independent and keeps the Wecasa partnership effective. To make sure we can secure your booking, we work with over 3,000 pros, which means that we're (almost) always guaranteed to have someone available for you.

2. Our selection algorithm

To help you save time, we've designed an intelligent algorithm that picks the best pro for your needs: it sees what you don't! Our system consults a range of criteria when picking a pro for you:

  • Average client satisfaction: taking into account past reviews and a range of other factors

  • Retention rate: have past clients used the same pro again?

  • Reliability rate: whether the client meets our high standards of reliability

  • Distance: which pro has the shortest commute to your home?

We'll send your proposal out to pros, one by one, starting with the best match, until we find a pro that's available. For more technical services—say, a wedding up-do—we'll make sure to only ask the most experienced pros we have.

3. What if I want to book with the same pro again?

Most of the time, you'll have a great experience with the pro you're matched with, and the next time you book on Wecasa, you'll get to choose whether you'd like to work with them again—we'll do our best to tell you when they're free.

But at-home services are a human experience; even if your pro is very good at what they do, they might not quite 'click' with you. Therefore, the next time you book, you can also choose to pick a new pro, and we'll make sure to match you with someone else.

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