1) Why do I have to respond to the proposals?
The way we work, proposals are sent to professionals one after the other. In this way, we wait as long as possible for your reply before forwarding the request to another Wecasa professional. As you'll have realised, the quicker you reply, the more likely it is that we'll be able to give the customer an answer and avoid having to contact you again.
💡 Furthermore, if you refuse a proposal, you have the option of giving the reason why. The choice of reason is important, as it allows your account to be adjusted automatically. The more you reply, the more the offers you receive will be tailored to your wishes!
2) How do counter-proposals work?
You've received a proposal but you're not available for the requested slot? Consider making a counter-proposal rather than refusing the request!
You can offer up to 5 different times. Once you've made your counter-proposal, we'll analyse it to decide when to offer it to the customer. The better the counter-proposal, the quicker we'll offer it to the customer. On the other hand, if the counter-proposal seems unattractive to us, we'll wait to hear from other professionals before offering it to the customer.
If your counter-proposal is accepted, you will receive confirmation of the appointment. If another professional accepts the time requested by the customer or if the customer refuses your counter-proposal, you will also be informed.
✅ We consider a counter-proposal that is close to the time slot requested by the customer to be good quality. For example, 30 minutes before or after. In this case, it will be sent to the customer immediately.
❌ An unattractive counter-proposal will only be sent to the customer if no pro is available in the times requested by the customer. For example: an appointment requested for Friday evening at 8pm to which you suggest Tuesday morning at 11am.
💡 If the proposal concerns a customer you've already worked for, your counter-proposal will be sent directly to them!
🚨 We consider your counter-proposal to be valid for 3 hours. After that, if the customer has not responded, it will expire. However, if the customer comes back to us after this time to give us their agreement, we will ask you for confirmation to check that you are still available for this slot!
3) I have received a proposal that is no longer available. What should I do?
When we send you a proposal, we wait as long as possible for your reply before contacting another professional. However, if you do not reply quickly enough, we will continue to send the quotes to other professionals. If the proposal is no longer available, it means that another professional has accepted it.
It is also possible that another professional who received the proposal before you has accepted it. Finally, another possibility is that the customer cancelled their order before you replied.
💡 At Wecasa, customers can make a booking request up to 2 hours before the start of their appointment. This means that some orders will be placed in advance, while others will be placed at the last minute. For this second category, our aim is to find a professional who is available for the customer as quickly as possible. In this case, we are obliged to send the proposal very quickly, within a few minutes of each other, to several professionals, in order to optimise our chances of the customer's request being accepted. We're aware that this can be frustrating, but it's also the way we work that enables us to increase the number of bookings and therefore your number of services!
4) I've received a proposal that doesn't match my timetable, why?
You've entered your working hours correctly, but sometimes you receive bookings that don't match them. How can this happen?
Well, it's because we sometimes manually send you what are known in our jargon as "bonus offers". Here's how it works: a customer places an order and we can't find an available pro. We send you this proposal anyway. This allows you, if you wish, to send a counter proposal and gives you a chance to complete the order.
🌟 If you're not interested, simply decline. This will not affect your score in any way.