At Wecasa, our role is to ensure the quality of the sessions. To achieve this, we have created best practices videos to establish a standardised level of quality.
Our recommendation? By following them, you will increase your base of loyal customers 👇
So, what do these cleaning best practices involve?
Your mission, if you accept it, is to offer clients a fantastic cleaning session 😍
We've compiled a list of what they expect from you.
📱 Get in touch before the session: You can do so using the Wecasa chat on your app. This is a great way to find out whether or not your client will be there during the session. If the clients are not there, this chat is good for discussing priorities and expectations.
🚨 You are the only person who can show up: The session is booked with you and only you. No one else must come to your place.
👍 Hygiene and Equipment: Working with Wecasa also means respecting basic hygiene rules such as washing your hands and wearing a clean and professional outfit. 3 key elements: in-door shoes, an apron and gloves. That's all.
📝 Do a tour of the home and prioritise: Every client has their own expectations. A good way to be aware of them would be to do a tour of their home together at the beginning of the session. They will share with you their needs and expectations. This is the time to ask all your questions: for instance, on how to clean specific areas or discuss priorities. Impossible task? We recommend letting your client know.
🔢 Respect the suggested order: For a perfect cleaning, we suggest starting with the dry rooms first and then going onto the wet rooms. Ideally, the products should be left in the wet rooms while you focus on the dry rooms. Remember, the golden rule is to clean from top to bottom. First we remove the dust and dirt, then we clean the floors. In the wet rooms, we recommend using first the broom and then the mop.
⌛ Your clients have paid a set amount of time for cleaning: This is a contract between you and them. Are you finished before the end? Have a little extra time? Don't hesitate to be proactive; clients will always appreciate having clean windows, sparkling doorknobs, etc. You pick and choose; the most important thing is to respect the set amount of time.
🧹 Put the products away once the session is finished!
Your mission is now complete.
Here are three expert tips to end on a good note
✨ To recognise a well-cleaned area, it is easy; everything has gone. To get the surface shiny? Let it dry.
😍 To create the Wow effect, details such as removing the rubbish and cleaning the U-bend or the skirting boards are important. Don't forget to look under the furniture.
❌ If necessary, let the client know what could not be done. In case of damage, please inform the Casacentre and your client.
These are recommendations, not obligations. We created those based on extensive client feedback. Trust us; you'll see the difference if you follow our recommendation.