Wecasa

Pierre

Rayan Matar

Guillaume Janin

Wecasa Pro

Wecasa Guide

How to talk about Wecasa, its values and its identity

Who is Wecasa?

How do I refer another professional to Wecasa?

Why don't you offer a particular service in your catalogue?

In what order are job proposals sent?

How do I receive more proposals?

General information

A few tips for getting started with Wecasa

Rating clients

Report inappropriate behaviour - A customer asks for my business card

How to report inappropriate behaviour?

Wecasa services procedure

The Wecasa Pro App

How to set up your travel area?

Photo guidelines for your pro profile

Working hours - Personal appointments - Absence - Blocked days - Blocked slots

Manage my Wecasa schedule

Booking for a client at the end of a session

Responding to proposals - Counter-proposals - More available proposal - Bonus proposal

What happens if I refuse too many proposals?

At Wecasa, we are looking out to keep new clients, and we'll explain to you why.

Your Wecasa score

Richard

Account setup & Settings

The customer is absent - Reporting an absent customer

The client isn't home, what should I do?

How do I modify a booking during the appointment?

Cancel a one-off appointment - Cancel recurring appointments

How do I cancel one or more appointments?

My client has cancelled his appointment / cancellation fees

How can I get my customers to leave a review?

I've broken or damaged something at my customer’s premises. What should I do?

Help with sessions

How can I contact Wecasa?

Appointment cancellations - Late cancellations - My day is blocked - My account is blocked

Appointment cancellations: impact on your account

How do I select the services I offer?

I'm not receiving notifications from Wecasa on my phone

Why is my profile on Google?

Wecasa Pro application bug - Notifications not activated

I think there's a bug with the Pro app, what can I do?

Discover the new feature to help you communicate with your client easily in case of unforeseen events.

Check-in Feature

App & My Wecasa account 📱

How do payments work?

Invoices

In-app tips

When will I get paid? - How often do I get paid? - When is my transfer issued?

Understand the payment status of my sessions

Payment summary - Monthly payment summary - Quarterly payment summary

Download my payment summaries

Céline

Revenue & Payments

Wecasa services

A few tips to conduct a fantastic cleaning session

Cleaning: best practices

Find out how to increase your sales with the supplied products option.

Learn more about the 'products supplied' option

Cleaning & Childcare

A few tips to conduct a fantastic massage session

Massage: best practices

Massages for two

Massage: inappropriate situations!

Massage

A few tips to conduct a fantastic hairdressing session

Hairdressing: best practices

Hairdressing

A few tips to conduct a fantastic mani-pedi session

Mani-pedi: best practices

Mani-pedi

App to declare manage your finances and declare taxes stress-free

Pie Tax app partnership

Emma Mason

Partner benefits

www.wecasa.fr

Le MAG FR

Avis Wecasa

www.wecasa.co.uk

The UK MAG

Wecasa reviews

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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