If your cleaner is running late, you can let us know in your customer area, by selecting the appointment in question. Five minutes after the scheduled start of the appointment, you'll be able to select a button notifying us that your is late. When you do so, we'll get in touch with your pro and ask them to contact you immediately. You can also message the cleaner directly through the chat feature available in your customer area.

When your cleaner does arrive, you can ask them to make up lost tie at the end of the session. If this isn't possible for you or for them, please let us know at hello@wecasa.co.uk, so that we can adjust the cost of your booking!

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