If something gets damaged during your appointment, the first thing to do is to contact your professional directly—you can message them in your customer area up to 48 hours after the appointment. Hopefully, you can find a solution with the professional immediately (for example, they agree to replace the damaged item or compensate you).

If severe damage has occurred, you should ask the professional for their insurance details and use them to make a claim.

If your professional does not have an insurance certificate, don't worry! We have insurance with Wecasa that can take over.

Please get in touch with us directly and send us the necessary documents (photo of the damage, estimation of costs, invoice)

NB: The decision to compensate and the amount allocated is made by the insurance company - we are not part of the decision-making process.

Did this answer your question?