How can I report a client or a proposal to Wecasa?

We take your safety and your right to work undisturbed seriously, and we expect your clients to do the same. If you ever receive a proposal with an inappropriate comment, or a client behaves inappropriately during an appointment, please let us know immediately by sending our team a message in the Wecasa Pro app or contacting support by phone. You are not obligated to complete a service if you feel unsafe or uncomfortable—leave the premises if necessary. The client will be blacklisted from using Wecasa services, and we'll take further action if necessary, including canceling upcoming appointments and blocking future matches to protect you. Additionally, if you encounter an unsafe or insalubrious environment, you have the right to leave and may be entitled to compensation. Use the post-session survey sent via email to rate the client and share your experience, which helps Wecasa address recurring issues. You are also free to decline future booking requests from clients with whom you’ve had negative experiences, without it affecting your professional profile. For serious issues, such as harassment or inappropriate behavior, report incidents with details and evidence. If a client continues to contact you after being blocked, inform Wecasa immediately. You may also consider filing a formal complaint, and Wecasa will support you throughout the process.